Shipping policy

Shipping Policy

Thank you for shopping at AssetJewelry.com. This Shipping Policy explains how we process and ship orders placed through our online store.

1. Shipping Destinations

AssetJewelry.com currently offers shipping to addresses within the United States only.

We do not currently offer shipping to destinations outside the United States. Orders with shipping addresses outside our supported delivery area may need to be canceled and refunded.

2. Order Processing

Orders are processed after payment has been confirmed.

Order processing times may vary depending on product availability, order volume, holidays, and other operational circumstances. Any applicable processing estimates displayed on our website or communicated to you should be considered before placing an order.

Processing time is separate from shipping and delivery time.

3. Shipping Methods and Delivery Estimates

Available shipping methods, applicable charges, and estimated delivery times will be displayed at checkout when available.

Delivery estimates are not guarantees. Delays may occur because of carrier operations, weather, holidays, address issues, or other circumstances beyond our reasonable control.

Please review the shipping information provided at checkout before completing your purchase.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you place your order.

Any promotional shipping offer will be subject to the terms stated in the applicable offer.

5. Order Tracking

When tracking is available for your shipment, tracking information will be provided using the contact details associated with your order.

Please allow time for tracking information to become active after the carrier receives and scans the package.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional costs or delays may result from incorrect or incomplete addresses.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery period, please check your tracking information, where available, and contact us for assistance.

We will review the available shipping information and help determine the appropriate next steps. Any resolution will be subject to the circumstances of the shipment and applicable law.

8. Incorrect or Damaged Deliveries

If you receive an incorrect item or your order arrives damaged, contact us promptly through the contact information on AssetJewelry.com. Include your order number and photographs of the issue, if applicable.

We will review the matter in accordance with our Return & Refund Policy and applicable law.

9. Contact Us

For questions about shipping or an existing order, please use the contact information published on AssetJewelry.com.

By placing an order, you acknowledge that delivery estimates are estimates rather than guaranteed delivery dates. Nothing in this policy limits rights that cannot legally be excluded.