Refund policy

Return & Refund Policy

At AssetJewelry.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the terms outlined below.

1. Return Window

You may request a return within 14 days of receiving your order. To be eligible, your return request must be submitted within this period.

2. Return Eligibility

To qualify for a return, items must:

- Be unused and unworn.
- Be in their original condition and packaging, where applicable.
- Include any original tags, accessories, or components supplied with the product.
- Be accompanied by proof of purchase or your order number.

Items that show signs of wear, damage caused after delivery, or misuse may not qualify for a return.

For hygiene and safety reasons, certain items may be excluded from returns where permitted by applicable law. Any such exclusions will be disclosed before purchase.

3. How to Request a Return

Before sending an item back, please contact our customer support team using the contact information published on our website.

Include your order number, the item you wish to return, and the reason for the return. Please wait for return instructions before shipping your item.

Returns sent without prior authorization may experience delays or may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, incorrect, or applicable law requires otherwise.

We recommend using a trackable shipping service. AssetJewelry.com cannot guarantee receipt of an item returned without tracking.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photographs of the issue, where applicable.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless the return results from our error or applicable law requires otherwise.

7. Exchanges

If you would like a different item, color, or style, please contact us to discuss available options. Exchanges are subject to product availability.

8. Late or Missing Refunds

If you have not received an approved refund, first check your original payment account. Then contact your payment provider or bank, as processing times may vary.

If the refund still has not appeared, please contact us through the contact details on our website.

9. Contact Us

For return and refund questions, please use the contact information provided on AssetJewelry.com.

This policy does not limit any rights you may have under applicable consumer protection laws.